Frequently Asked Questions Paul

Spa Information

We are located at:
1701 S. Shepherd, Suite C
Houston, TX 77019

NOTE: Even though it has a S. Shepherd address, our Spa is located off of Haddon St., directly behind Barnaby's Cafe.
Simple. Just call us at 713.622.7722 or email us at frontdesk@besanctuary.com.
Monday-Friday: 9am – 7pm
Saturday: 9am – 6:30pm
Sunday: 12pm – 5pm
Since 1984. Sanctuary is one of the longest running day spas in the country and the first to open in Houston.

Appointments

Just call us at 713.622.7722 during business hours or book 24 hours a day online here.
It is recommended you make your appointments at least 2-4 weeks in advance when possible. Many of our technicians are booked that far in advance. However, we encourage you to check in with us when you feel spontaneous, we may have something for you. We also invite you to drop into the spa for a walk-in appointment, but please know we may not be able to accommodate you. For appointments, call or visit our website for online booking. Time listed for each service is approximate for scheduling purposes.
As a courtesy, we give you a reminder call and text message to confirm your appointment. If we do not speak directly to you, no worries, we will leave you a voicemail if possible.
As a courtesy to other guests and technicians, appointments must be cancelled 24 hours in advance, otherwise 50% of the service(s) booked will be charged. If you fail to show for your appointment without cancelling, 100% of the service booked will be charged.
Please consider others by leaving small children at home so that you and others may enjoy a peaceful session. Because of safety for both guest, child, and spa, we will have to cancel any appointment(s) made if a child is brought by guest which may include cancellation fees.
Arriving late will simply limit the time for your treatment. Your treatment will end on time so that the next client will not be delayed. The full value of your treatment will be applied.

Spa Services

Our award winning services include facials, anti-aging skin care, massage, cellulite service, hydrotherapy showers and baths, scrubs, wraps, hair removal (waxing and electrolysis), and yoni steams. Learn more here.

In our services, we use both Source Vital Apothecary and Rhonda Allison products.

Source Vital Apothecary has been used in our spa for decades. The original founder of Sanctuary, Brea Gratia, was also a founder of Source Vital. She was also one of the brand's original formulators. Brea saw a need for both a natural and effective line of products, so her and her husband, Jerry Pope, set out to create it themselves. Source Vital was born from the needs and wants of Sanctuary's spa customers and continues to grow based on these needs and wants.

Rhonda Allison is a cosmeceutical line formulated for estheticians for use in a spa environment under professional guidance. They use pure, fresh, quality-driven ingredients that mixes botanicals with science.

Of course. Each technician at Sanctuary Spa is licensed and certified according to industry standard. When you come in, they will also evaluate your health history, challenges and lifestyle to ensure we provide the ultimate service that is right for you. Continuing education is also a standard at Sanctuary, as we only hire technicians who believe they can never stop learning.
Gratuities are very much appreciated and at your discretion. We accept cash, personal check, MasterCard, Visa, Discover & American Express as payment for spa transactions. The average gratuity is 18% to 25% of the service total. You can indicate to the guest care team how much you would like to leave for your technician after your services.

Spa Products

Yes. Please give us a call or send us an email with the products you would like, and we would be happy to have them shipped to you ($10 shipping and handling will apply).

Another option is use Source Vital's Dropship Program. You can use this link, order your Source Vital products, and they will ship it to you directly. This is a great way to get a wider array of product choices, receive it sooner, and get free shipping on orders over $25.

In order to get a full refund on products that you have purchased, it must be done within 30 days of purchase and be unopened. We can issue the refund to the credit card used on the original transaction or issue you a Sanctuary credit on your account. After the 30 days or if you've used a minimal amount of the product, and you are unhappy, return it and we can issue you a Sanctuary account credit in the amount of the product minus 25% (of the original price) return fee. Refunds will not be issued on purchases where the majority of the product has been used. Personalized and custom blended products, such as Customized Facial Cocktails, are non-refundable.