Appointments and Cancellations Paul

Book in Advance If You Can

Please note, it is recommended you make your appointments at least 2-4 weeks in advance when possible. Many of our technicians are booked that far in advance. However, we encourage you to check in with us when you feel spontaneous, we may have something for you. We also invite you to drop into the spa for a walk-in appointment, but please know we may not be able to accommodate you. For appointments, call or visit our website for online booking. Time listed for each service is approximate for scheduling purposes.

A Credit Card is Needed

Credit Card information is needed in order to reserve/schedule any services. We require a valid credit card number to schedule any appointment. If you wish to not provide one, your appointment cannot be officially on our schedule and will be placed on standby. The time slot will then be open and given priority to anyone else who has provided credit card information.

Communication and Policy

As a courtesy, we give you a reminder call to confirm your appointment. If we do not speak directly to you, no worries, we will leave you a voicemail if possible. As a courtesy to other guests and technicians, appointments must be cancelled 24 hours in advance, otherwise 50% of the service(s) booked will be charged. If you fail to show for your appointment without cancelling, 100% of the service booked will be charged.

Arriving Late

Arriving late will simply limit the time for your treatment. Your treatment will end on time so that the next client will not be delayed. The full value of your treatment will be applied.

Thank You

We understand that occasionally situations may arise preventing you from keeping your scheduled appointment. Please know last minute cancellations and no-shows (no matter the circumstance) prevent other clients from access to an appointment. Thank you for understanding.

In the event your technician should become ill the day of your appointment, we will make every effort to provide your service by moving your appointment to another technician. If we are not successful, we will provide you with a gift certificate for 50% off the service you originally had booked. If you choose not to use the alternate technician provided, no gift certificate will be issued.

We sincerely appreciate your business and we know that our clients are our business. If you have concerns regarding your experience with us, please call the spa, 713.622.7722. Our goal is to make your experience with us the very best and one to remember!